 |
|
|
Warranty and Repair:
o No refund, exchange only.
o If this item is defective upon receipt, customer has up to 3 days from date of receipt for repair or exchange for a new one.
Units returned and found not to be defective will be returned at buyer's expense.
o We offer free repairing service within 1 year of purchase, the buyer need to pay 2 ways of shipping cost. Please pay us before returning your item.
o We care about our valued customers, and will always try to help you. So if you have any problems, please e-mail us immediately. Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues. PLEASE EMAIL US BEFORE LEAVING ANY NEGATIVE FEEDBACK OR OPEN ANY DISPUTE ON PAYPAL, OTHERWISE IT WILL HURT BOTH OF US. Please send us email/messages through ecrater so that we won't miss any of your messages due to some filter settings in other email accounts. We appreciate your positive ecrater feedback.
Buy With Confidence
• Your purchase is protected by the best purchase protection
• Your order is shipped the fast and trusted delivery service agent.
• Your order is protected by our exchange, return and warranty service - We treat customer service very serious.
Store Policy
• We treat serious in customer services. All items are guaranteed in brand new. Our professional technicians will examine and test of each item before shipping.
• In case of out-of-stock, we will ship the item in same specification but in other brand to you. The difference is only the model number and the packaging included colour and promotional message. No refund will be accepted.
• We are not responsible for any import tax, custom fee or custom delay.
• We will ship the item around 5 working days after clearance of payment. Under normal situation, we received the sales & payment notification from ebay and Paypal around 3 days after customer settled the payment. Due to we receive hundreds of order everyday, the dispatch time will have around 2 - 3 days delay. In case of any delay shipment, we will inform customer promptly. Please accept few working days for packaging and payment verification.
• We reserve the rights to change the terms and cancel the auction without notice.
• No refund will be accepted.
Payment Policy
• We only accept Paypal and bank transfer. Please request our bank account information for bank transfer (telegraphic transfer). Please note buyer should be responsible for all the bank charges. We reserve the right to proceed the shipment if buyer fail to transfer the exactly amount to our account.
• Payment must be cleared within 3 days after auction close. We will full refund to successful bidders in case of out of stock.
• We reserve the right to not accept the payment or seek proof for unconfirmed shipping address.
• We may request you to submit the ID or address proof for verification.
Shipping Policy
• We only ship to the verified member with Paypal confirmed delivery address. Please contact us if your address is not confirmed by Paypal.
Shipping Method Shipping Destination Shipping Cost Take Time Tracking
EMS US , Canada, Australia 25USD 10-15 business days Yes
Shipping & Payment
Shipping Cost:
Shipping Option Tracking Cost Each additional item
Air Registered Parcel Yes 25 12
Shipping Policy:
Shipping Option Tracking Shipping Time
EMS
(Express Mail Service)
www.ems.com.cn Yes USA, Canada: 5 - 7 Days
Australia, United Kingdom: 4 - 7 Days
West Europe: 5 - 8 Days
Other Country: 10-15 Days
Air Registered Parcel
(By Hong Kong Post)
www.hongkongpost.com Yes USA, Canada: 6 - 10 Days
Australia, United Kingdom: 5 - 10 Days
West Europe: 10 - 15 Days
Other Country: 15-20 Days
• Under normal situation, we will ship the items within 5 working days after the clearance of payment.
• The item will be shipped directly from our Hong Kong or Colombo sales office. It normally takes 5 to 15 days to reach recipient depends on the destination.
• Tracking number will be sent by email after release the shipment. Please note that not all region is supported the online tracking service. But you can still contact us to check the delivery status by email.
• We are not responsible for any custom fee, custom delay or import tax. If the parcel return back to us due to the buyers refuse to pay the above fee, we would not send the parcel again unless the buyer complete those fee and pay all the return and resend shipping cost. Buyers can not cancel the order or request refund due to the above reason.
Return Policy
• Our certified technicians will test the items before dispatch. If you received a defective item, we will exchange the brand new item or other brand new item in same specification within 3 days from the date of receipt delivery. If customer does not contact us within the said period, we will assume customers satisfy the item and we will not precede any exchange and refund in-store-credit requests.
• We highly recommend professional installation FOR CAR DVD. Improper installation and the damage arisen by misuse of items are considered personal damaged and cannot be returned for replacement.
• Almost 100% of exchange request is the buyer mis-install the item. We are guarantee our product works in good condition before the shipment. Please remind you are buying a high technology product, it is normal that you will find difficulties during installation. Please try to read the installation guide carefully or send your question to us directly.
• In case of defect found, buyer should ship back the item in their own cost for investigation. Returned merchandize will be carefully inspected. If the inspection report proves it is a defective item, we will precede your exchange request, and ship back the item in our own cost. If the inspection report proves buyer mis-used or mis-installed the product, we will not precede the exchange request. Buyer should pay the return shipment cost; otherwise, we reserve the right to disposal the item.
• If the replacement is out-of-stock, we will refund the in-store-credit to you. this not include shipping charge
• The item should be returned in the original box with all packing materials, warranty card, manuals, accessories, etc., insured for the full purchase price and shipped via a traceable means. Please allow up to 10 business days for us to process your return. We are not responsible for any losses in the mail while returning merchandize. Any used / damaged item will be refused and returned at the customer's expense.
Free Warranty Service
• We offer 1 time free repairing service within 3 months from the date of purchase. Customer is responsible for all shipping cost. It normally takes 10 business days for inspecting the item depending on the complexity of technical problem. Please be patience during the time for repairing. We recommend customer to install our items by professional installer.
Import Tax
• Custom may charge import tax, value added tax, sales tax or customs clearance fees in some countries.
• Buyer is responsible for the above tax if any. We will try our best to minimize the risk of paying such tax, such as marked the item as sample or gift in under-value. Please confirm us before shipment.
• If buyer has any questions about import tax, please kindly check with your local authority.
Customer Service
• Please feel free to contact us by email: [email protected] , [email protected]
If you have any questions.
• Email will be replied within 48 hours except weekend. Due to difference time zone, delayed reply is something happened. If you have not received our reply, please kindly resend your message again. We take serious on customer enquiry.
Why Buy From Us
We are the Internet sales division of the car entertainment system, Mobile Phones & Computer parts manufacturer. Why you can enjoy the competitive price in the market because you are directly buying from manufacturer.
The manufacturer is specialized in the design, manufacture and sales of electronic products for automobile & Mobile phones. The company has been stabled in 2003, mainly as focus on OEM and ODM. We have developed several serious of products and mainly export to southeast Asia, Mid-east and South America.
We are current seeking distributors in US and Europe markets. If you are interest to be our sales agent or would like to buy a wholesale lot, please feel free to contact us:
Q. What does "unlocked" mean?
A. Phones are usually manufactured to work only with a specific carrier (i.e. Cingular, T-Mobile, AT&T). Unlocked GSM phones are wireless phones which are not subsidized or locked by any service provider. This means that the phone will work with any GSM network in the world that carries the frequencies specified for the particular phone. With an unlocked phone you are not restricted to use it with any specific carrier. However, unlocked phones do not guarantee that network features such us email, internet browser, etc. will work for you.
Q. Will this phone work with my GSM service provider (Cingular, AT&T, T-Mobile, Suncom, CellularOne, Cincinnati Bell, etc.)?
A. This depends on the band that your carrier uses. There are four bands in use throughout the world: 850, 900, 1800, and 1900. All carriers in the United States and Canada use either 850, 1900, or both. Prior to purchasing a phone from us, please ensure compatibility with your carrier.
Here is some useful information for the major U.S. carriers:
T-Mobile: 1900 mhz
Cingular: 850 (all areas), 1900 (most areas - please check with them)
Cellular One: 850 only(Not support by this phone)
FOR DETAILED INFORMATION ON YOUR COUNTRY AND CARRIER, PLEASE VISIT THIS VERY USEFUL WEBSITE:
http://www.gsmworld.com/roaming/gsminfo/index.shtml
|
|
|
|
